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Agent Performance and Call Monitoring

Score More Calls & Identify Performance Trends

BUILT FOR CALL CENTERS

Benefits Designed for Call Centers

  • Automated call scoring process that decreases internal costs.
  • Unbiased and objective call scoring.
  • Customizable scorecards.
  • Flexible call parameter selections.
  • Increased number of calls scored per agent per month.

Connect with CallSource

CallSource helps drive down costs associated with manually scoring calls and frees up time for more coaching.

"Reviewing agent’s calls can be cumbersome. Personally, I have always found reviewing calls a nail-biting experience. At MedConnectUSA we feel very lucky to have found CallSource. Finding a company that understands our industry was even more exhausting. After failed attempts with other companies, a leeriness of outsourcing, and concerns over waiting more time, we were at wit’s end. When it comes to QA, CallSource has made those growing pains disappear. I wish all our vendors were as professional and easy to work with as Call Source."

- Marla Davis, Director of Business Development for MedConnectUSA