CALLSOURCE AGENT PERFORMANCE SCORING AND COACHING

Are your call handlers having the right conversations to convert callers?

Know how your call handlers are performing over the phone and give them the tools to turn more callers into customers.

Get Started Today

Every CSR improves with the right coaching principles

CallSource Coaching Core Four - Build Relationships png CallSource Coaching Core Four - Create Value png
CallSource Coaching Core Four - Understand Needs copy CallSource Coaching Core Four - Ask for the commitment png

Scored calls mean you don’t have to listen to every call.

CallSource scores and evaluates your calls so you know exactly how your call handlers are performing and can track improvement over time.

Improve your team without taking the time to train them yourself.

Training your team requires valuable time and resources. You don't have to sacrifice either, CallSource scores your calls and coaches your team for you.

Increase conversion rates without hiring more employees.

Improving your current team is easier than the process of onboarding new employees. Providing your call handlers with the confidence to do a great job increases overall employee retention.

Why Businesses Prefer Scoring and Coaching

We score and evaluate your recorded calls so you know how your team is handling phone calls. Using your call analytics, we coach on the skills that need improvement, giving your call handlers the tools to book more appointments.

Receive more praise and fewer complaints about your customer service.

Attract more customers with a strong reputation for providing excellent customer service and better reviews about your business.

Get Started Today

CallSource Upload Scoring by Missed Points UI png

Know that your marketing-produced leads are well managed.

Make sure your money isn’t going to waste by nurturing the customers your marketing dollars brought.

Get Started Today

CallSource Upload Scoring by Campaign UI png

Give your call handlers the tools to have sales-producing conversations.

Provide your call handlers with the training needed to have more effective conversations and increase your sales.

Get Started Today

CallSource Upload Scoring by Agent Coaching UI Dashboard png

HOW TO BE SUCCESSFUL WITH SCORING AND COACHING

How to get the most value out of Scoring & Coaching:

  • Track real-time progress of agent performance over time.
  • Industry-standard or customized scorecards are available.
  • Ability to receive missed opportunity alerts to recapture lost leads.

Get Started with Scoring and Coaching

What Else Does CallSource Offer?

RespondNow by CallSource

RespondNow
Personalized review responses by real people. Show customers you care, increase your SEO, and attract more customers.

CRM Data Validation by CallSource

CRM Data Validation
CallSource ensures your CRM data is error-free by listening to your calls and updating incorrect call data. Accurately measure agent performance, easily challenge paid lead campaigns, recapture missed opportunities, and make informed business decisions.

RecordNow by CallSource

RecordNow
An easy-to-use application to record and analyze every interaction your team has with customers.
Know how your team is performing when you aren’t there and pinpoint where your team needs training.

GLSA Disputes by CallSource

Google LSA Management
CallSource disputes your invalid leads on Google Local Services Ads.
Stop paying for calls that aren’t bringing you business, and don’t waste time disputing invalid leads yourself.